Modernization of aging government IT infrastructure is not only a best practice; it’s law. It’s also an enormous challenge for smaller agencies with limited IT staff and budgets. This federal agency, that provides conflict resolution services for industry, government agencies and communities across the United States, was in that position. They were understaffed, in need of a large tech refresh in line with IT modernization requirements and required a significant reduction in their hardware footprint. With plans to move from a predominantly on-premise infrastructure to a more cloud-centric one, any modernization efforts taken today, also had to position them to make an easy transition.