This government agency’s mission is to manage and support a supply chain of billions of dollars in goods and services annually. They employ over 25,000 personnel and are critical to national security. The agency has a strong commitment to be agile and responsive which requires a security strategy that simply works without the need to consistently troubleshoot and optimize.
Modernization of aging government IT infrastructure is not only a best practice; it’s law. It’s also an enormous challenge for smaller agencies with limited IT staff and budgets. This federal agency, that provides conflict resolution services for industry, government agencies and communities across the United States, was in that position. They were understaffed, in need of a large tech refresh in line with IT modernization requirements and required a significant reduction in their hardware footprint.
This agency’s mission is anti-terrorism, legitimate trade and secure travel for US citizens. Then the performance of a key application began impeding workflow and agents’ ability to do their job, Swish and Riverbed introduced a digital experience management tool that resulted in approximately 24% improvement in MTTR and 15% drop in service desk volume.
The WIARNG had an amalgamation of many generic products that couldn’t scale efficiently, were costly to maintain, and required divergent knowledge sets. Their infrastructure had scaled out of control and IT had become too labor-intensive and complex for their staff. Leveraging VMWare virtualization, NetApp Data Fabric, and Catalogic Data Protection, Swish Services implemented a unified, optimized, scalable, and automated architecture.
Swish manages web performance monitoring for a Health Care agency in the US Civilian government. The client now proactively finds and triages performance issues. The solution uses a mixture of public and private synthetic transaction agents testing over both IPv4 and IPv6 networks…
This agency provides hosting services for a critical DoD personnel application. They were challenged by an incorrect configuration of NetApp and lack of skills to troubleshoot the issues. Swish successfully configured the storage solution and resolved performance and failover issues. Swish also implemented NetApp Workflow Automation ensuring compliance, ensured repeatable high-quality operations, reduced errors from manual operations and optimized the environment saving terabytes of storage and many man-hours.