White Papers

Digital Dialogue | Network and Application Performance – Keys to Efficient Agency Operations 

Digital transformation, requires networks and applications to perform at peak levels. To ensure performance you need visibility into IT assets and the ability to share that visibility with key stakeholders throughout the organization. By leveraging platforms that deliver performance knowledge, personnel in agencies’ NOCs and SOCs can leverage detailed insights into problems to provide just the right fix—quickly, before outages or degradation of services impact the mission, employees, or citizens. With a unified view of performance across the network and applications and the collaboration of teams, agencies are much more efficient in finding problems, faster resolving them and more effective in alleviating issues, such as cyber risks. In addition, using the right technology and processes to improve network and application performance can provide a significant return on investment. The first two or three big outages avoided, for a major application, will typically more than pay for the cost of the solution you deploy to avoid the outages. There may be even greater value in team collaboration. A high-performance team creates the momentum your agency needs to rapidly digitally transform. Marlin McFate, Chief Technology Officer, Federal, for Riverbed and Sean Applegate, Chief Technology Officer for Swish Data discuss network and application performance as a roadmap to digital transformation.



Cultural Assessment

Use this assessment to evaluate your team and organization’s culture type based on Westrum’s Typology of Culture. Answer the questions in this assessment to find out your cultural type.

Slow and Steady: Toward the Cloud Hybrid Ideal

Moving to a hybrid cloud framework can be addressed with a tried and true three-step process as discussed in this Executive Insight with Swish and NetApp.  The process starts with laying the right foundation with the right storage architecture.  The next step is synchronizing data across all environments; on-premise, multi-clouds, and into cloud-based applications.  The third step is monitoring the data to ensure that you are getting value from it.

Swish and Riverbed discuss network modernization with SD-WAN

The demands on agency networks have never been greater than they are today. The strain is due to many factors, including greater use of productivity-enhancing tools for collaboration; a move to cloud-based, bandwidth-hungry applications; and an overall need for greater flexibility, scalability, and performance. The abrupt shift to remote work due to the current pandemic has only escalated network strain, which has further increased congestion, network bottlenecks, and capacity issues.

Adaptive Security in a Complex Cloud Environment

For organizations leaning into the digital future, the challenge is making sure cybersecurity protocols — prevention, detection and remediation — adapt to and match the dynamism and complexity of modernized IT landscapes and emerging cyberthreats. To learn more about these challenges, GovLoop partnered with Swish Data and Check Point Software Technologies to conduct a survey about agencies’ strategies against cyberthreats. It yielded a community snapshot of 50 federal employees who shared the current state of cloud security at their agencies, their pain points when handling cyber threats, and what they look for in a cloud security solution.

Flash Poll | Governing Remotely 

A substantial number of the 2.1 million employees that comprise the federal workforce transitioned to a work-from-home environment during the early months of the pandemic. Now organizations must assess the benefits of reopening, especially if their workforce can achieve mission objectives remotely. A new poll by Government Business Council (GBC) suggests that most federal organizations have transitioned with moderate success to a work-from-home environment.

SD-WAN | Connecting Agencies to the Future

Traditionally branch offices and individual users working remotely, have taken poor network and application performance for granted. They recognize that the enterprise network was designed with the assumption that everyone would be working within the network perimeter. But that’s no longer the case. Increasingly, agencies are turning to Software-Defined Wide Area Network (SD-WANs) to provide better services to the extended enterprise – without compromising on either performance or security. Learn how SD-WAN can help your agency.

To Extend the Enterprise Fix the Foundation

The COVID-19 crisis has shifted the conversation in the direction of transformative solutions, such as software defined wide area network (SD-WAN) aligned with Trusted Internet Connection (TIC) 3.0. During the pandemic, the number of mobile workers and telecommuters in government has risen sharply, a big bump in what has otherwise been a long-term uptick. The trend toward more outward-bound government operations – offices, workers and service delivery – has been ebbing beyond traditional boundaries for years. To learn more about this evolving environment, GovLoop partnered with Swish and Riverbed to survey the government community.

BeyondTrust Remote Support

The core of remote support is seeing and controlling remote devices. With BeyondTrust’s Remote Support, you can see your customer’s screen and fully interact with the remote desktop. This enables you to troubleshoot and fix systems on or off your corporate network. With robust features like remote control and screen sharing, unattended access, annotations, file sharing and remote mobile device camera sharing, you can support your end users and their devices as if you were there. With Remote Support’s thick client, browser-based console or mobile app, you can provide support anytime, anywhere.

End User Experience Monitoring 

The inability to see what users are experiencing as they interact with applications negatively impacts mission attainment for many government agencies. In trying to solve the lack of visibility problem, many agencies find themselves with too many tools and too few solutions. While Network Performance Monitoring (NPM) and Application Performance Monitoring (APM) are mainstays, both approaches leave a visibility gap. Neither address what the end user is truly experiencing.

Meeting the Digital Demand 

Pushed on by policy, public relations incentives, and opportunities for cost savings, government leaders in IT and other management roles are increasingly looking to accelerate the pace of modernization and, in particular, application adoption in their agencies. How quickly have federal agencies seen technology adopted at the organizational and individual team levels? What separates successful efforts from ones less likely to make an impact? To answer these questions, Government Business Council (GBC) randomly surveyed 694 federal government employees.

The Importance of Visibility to the End User Experience

Government missions depend on high-level app and network performance. Agencies need to be able to gauge performance everywhere, at all times, across a complex web of legacy, mobile, cloud and shadow IT components. But agencies struggle with real-time end-to-end visibility into pain points and areas of underperformance. This means it can be difficult to quickly detect, diagnose and defeat problems before they impede productivity. To better understand why agencies need deeper visibility into the end user experience, GovLoop partnered with Swish Data and Riverbed.

Cloud for Mission Performance

Improving mission readiness and execution – goals agencies are under pressure to meet – requires greater operational agility, more effective communication and collaboration, and higher-level predictive and analytic capabilities. These capabilities provide agencies the means to triage, mitigate and predict threats in real time – and to quickly find and fix mission-critical issues.  With effective cloud infrastructure and monitoring capabilities in place, agencies can get to the real payoff of maximizing the mission.

Staying Afloat in the Cloud

A frequently overlooked aspect of migrating to the cloud is the management of application performance during and after a move. Understanding how a migration might affect operations downstream provides crucial insights into how agencies are digitally transforming their missions, to include improving workforce productivity and mission velocity. Swish’s End User Experience (EUE) managed services, powered by Riverbed Aternity, help agencies gain unique performance insights, whether they are undertaking an initial journey to the cloud or have been down that road multiple times.